You can shop at GINIA without creating an account. However, register with us and you'll be able to enjoy the following benefits:
1) Be the first to know about upcoming sales, special events and competitions
2) Review past purchases
3) Request a return or exchange directly from your account
4) Add items and products you love to your Wish List
5) Preview our new collections
* Save your details so you can shop even quicker next time
To reset your password, follow the forgotten password instructions on the SIGN IN page.
Unfortunately multiple discount codes cannot be used in conjunction with each other. If you require assistance with applying discounts to your order please get in touch with us at firstname.lastname@example.org
We deliver to all locations in Australia as well as numerous International locations across Asia, Europe and the Americas. For international orders, please follow this link,to confirm we can deliver to you.
Please don’t hesitate to contact us regarding any delivery queries by emailing email@example.com or alternatively by phone +61 (02) 9319 1895.
Please follow this link, to confirm we can deliver to you. Please don’t hesitate to contact us regarding any delivery queries by emailing firstname.lastname@example.org or alternatively by phone +61 (02) 9319 1895.
All orders will incur Australian GST. For international orders, GST/VAT will be refunded within 5 business days of placing your order. Please contact customer support for all GST/VAT queries.
Delivery within Australia is a flat rate of $11.00. International deliveries will incur a flat rate of $38.00.
We endeavour to dispatch all orders within 24 business hours and Australian and New Zealand customers will typically receive delivery of their orders within 5 business days. For international deliveries please allow 5 – 14 business days to receive your order.
Should your order not have arrived in the expected time frame, be incorrect, arrived damaged, or for any other concerns relating to your order, please contact us by emailing email@example.com or alternatively by phone +61 (02) 9319 1895.
We are able to deliver to an alternative address as long as both are in the same country. You will be able to specify the preferred delivery address during checkout.
You can return an item within 14 days of purchase. Please refer to our Delivery and Returns page for more information and instructions.
As we dispatch and deliver so quickly, it is quicker and easier to place a second order for the right style, colour or size and then, just treat your original order as a standard return and you will be refunded as normal. Please refer to our Delivery and Returns page for more information and instructions.
Before your purchases have been prepared for dispatch we can cancel an item, change the size or edit your billing and shipping details. However, we are unable to combine orders or add pieces to an existing order once it has been placed.
If you need to make any amendments or cancel and order, please call customer care on +61 (02) 9319 1895.
Please refer to our Size Guides page for in depth information on product sizing and fit.
Not all our intimate apparel are machine washable due to delicate fabric, laces and embellishments. GINIA uses the finest silk fabrics and finishes in the making of its garments. Always read the care instructions on the tag inside your garment carefully.
To maintain the condition of your purchase and keep it looking its best, we recommend the following care instructions;
Hand washing – We recommend washing by hand using cold water for all silk garments, unless stated in the care instructions otherwise.
Drying your garment – We recommend drying your garment in the shade, either hang drying or lay flat on a towel.
Don’t place any GINIA silk garments in dryers as exposure to heat may damage them
Refer to the below guide to determine your most appropriate GINIA size. Alternatively, feel free contact Customer Service on the number above or email us at firstname.lastname@example.org.