PURCHASING FROM GINIA

You can shop at GINIA without creating an account. However, register with us and you'll be able to enjoy the following benefits:

1) Be the first to know about upcoming sales, special events and competitions

2) Review past purchases

3) Request a return or exchange directly from your account

4) Add items and products you love to your Wish List

5) Preview our new collections

* Save your details so you can shop even quicker next time

To reset your password, follow the forgotten password instructions on the SIGN IN page.

Unfortunately multiple discount codes cannot be used in conjunction with each other. If you require assistance with applying discounts to your order please get in touch with us at mail@fashionata.com.au

DELIVERIES

Ginia deliveries globally, please don’t hesitate to contact us regarding any delivery queries by emailing info@ginia.com.au or alternatively by phone +61 (02) 9319 1895.

For international orders, tax will be covered by Ginia. For further information please contact our team via  email info@ginia.com.au.

Ginia offers complimentary shipping for orders over $150 in Australia. Orders under $150 will be charged a flat rate of $10. 

Ginia offers an express shipping rate of $20 for orders to the rest of the world.

We endeavour to dispatch all orders within 24 business hours and Australian and New Zealand customers will typically receive delivery of their orders within 5 business days. For international deliveries please allow 5 – 14 business days to receive your order.

Should your order not have arrived in the expected time frame, be incorrect, arrived damaged, or for any other concerns relating to your order, please contact us by emailing info@ginia.com.au or alternatively by phone +61 (02) 9319 1895.

We are able to deliver to an alternative address as long as both are in the same country. You will be able to specify the preferred delivery address during checkout.

RETURNS, REFUNDS & EXHANGES

You can return an item within 14 days of purchase. Please refer to our Delivery and Returns page for more information and instructions.

As we dispatch and deliver so quickly, it is quicker and easier to place a second order for the right style, colour or size and then, just treat your original order as a standard return and you will be refunded as normal. Please refer to our Delivery and Returns page for more information and instructions.

Before your purchases have been prepared for dispatch we can cancel an item, change the size or edit your billing and shipping details. However, we are unable to combine orders or add pieces to an existing order once it has been placed.

If you need to make any amendments or cancel and order, please call customer care on +61 (02) 9319 1895.

SIZES & FIT

Please refer to our Size Guides page for in depth information on product sizing and fit.

GARMENT CARE

Not all our intimate apparel are machine washable due to delicate fabric, laces and embellishments. GINIA uses the finest silk fabrics and finishes in the making of its garments. Always read the care instructions on the tag inside your garment carefully.

To maintain the condition of your purchase and keep it looking its best, we recommend the following care instructions;

Hand washing – We recommend washing by hand using cold water for all silk garments, unless stated in the care instructions otherwise.

Drying your garment – We recommend drying your garment in the shade, either hang drying or lay flat on a towel.

Don’t place any GINIA silk garments in dryers as exposure to heat may damage them

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