Returns

Returns

Click here to start a return

Please carefully review the returns policy below. Please note that returns sent back without approval through the returns portal cannot be accepted and will be returned to sender. 

1.Exchange Policy

1.1 In the event that you have ordered the wrong size, GINIA will exchange goods for a different size subject to availability and payment of the delivery costs of the exchanged goods. Please email your request to exchange to info@ginia.com.au before returning any goods to ensure GINIA has your size in stock.

1.2 If you are unsure and need assistance please send any size and fit questions to info@ginia.com.au. We are always happy to help with fitting and size enquiries. Our returns policy does not cover returns for try ons or if you feel that the item does not suit you.

1.3 If you wish to exchange an item you have within 7 days of your receipt of the goods to do so. To process an exchange please contact info@ginia.com.au within 7 days of your receipt. Once contact is made and an authorisation has been approved, the item must be sent back within 7 days of the authorisation. Return or exchange mailing costs are to be covered by the customer. 

 

2.Refund Policy

2.1 GINIA may provide a full refund for any garments bought from the GINIA website at http://www.giniartw.com (Website) subject to certain conditions.

2.2 If you do not believe the goods match the description on the Website or if you have identified a fault or defect with the goods within 7 days of your receipt of the goods, you may return them to GINIA for a full refund provided that you meet all the below requirements:

(a) identify fault or defect, or reason why you do not think the goods match the description on the Website; and

(b) provide proof of purchase of the goods from the Website; and

(c) send the goods to GINIA in their original condition (without being worn, altered or washed), with the swingtags still attached.

2.3 GINIA will not refund any goods for a “change of mind” or “change of heart”. Customised or monogrammed goods are not refundable.

2.4 If goods are returned outside the policy, they may not be refunded and GINIA will notify you if this is the case. You will be asked if you want the goods to be sent back to you, but you will be responsible for any delivery costs. If you do not pay for the delivery back within 30 days, GINIA will deem the goods to have been abandoned by you, including any right of refund.

2.5 If you bought your goods from a stockist, retailer or from somewhere other than from the Website, you will need to seek a refund from that person directly.

2.6 If you believe that you are entitled to return the goods under this returns policy please, email info@ginia.com.au for further directions to return the goods.

2.7 Goods purchased from the Website come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Sale items 

2.8 Sale items are final and cannot be returned for a refund, exchange or store credit, other than in the event of them being faulty. Sale items are marked with SALE or FINAL SALE. 

 

3.Miscellaneous

Any disputes over goods supplied from the Website are governed solely by these terms and the laws of New South Wales, excluding its choice of law rules. By purchasing these goods, you irrevocably submit to the exclusive jurisdiction of the courts situated, and with jurisdiction, in New South Wales.

 

RETURNING AN ITEM

  1. Ensure your return meets the return policy.
    2. Login to the returns portal and follow the steps to completion.
    3. An email will be sent to you with a return address and further instructions. 

All return postage costs are at your own expense, unless the item arrives not as ordered, damaged or is deemed faulty. Any returned items are the buyers responsibility until we receive them. We are not responsible for any returned items that are lost in transit. We recommend that you secure tracking and/or insurance for the items you are returning and keep proof of postage.