Returns

Returns

RETURN POLICY

**Please note our Returns Policy has been updated. For orders made prior to 01 October 2021 please refer to the returns policy at the bottom of this page. 

If you change your mind for any reason you are welcome to return your GINIA purchase within 30 days of receiving it*. Item/s must be returned in their original condition, unworn, unaltered, unwashed and with tags in tact. it an item is returned despite these conditions your return will be sent back to you at an additional charge. All purchases are subject to the below terms.  

 

FULL PRICE ITEMS

Items purchased at full price are eligible for a refund provided they are returned in line with the returns policy stated above.

 

SALE ITEMS

Sale purchases are not eligible for refund. If you would like to coordinate an exchange please contact info@ginia.com.au

 

ARCHIVE ITEMS

Archive purchases are considered final and are not eligible for refund or exchange.

ITEMS BOUGHT DURING A PROMOTION

Full price items bought during a promotional sale are eligible for a full refund in line with the returns policy above. For more information about a promotional sale, please visit terms and conditions.

 

EXCHANGES

Please contact info@ginia.com.au to coordinate exchange. 

 

DUTIES & TAXES

We don't refund international taxes paid at customs, if you had to pay duties and taxes before receiving your order, please contact your local customs office to enquire about obtaining a tax refund after returning your order. 

 

RETURN AN ITEM

1. Ensure your return meets the return policy.

2. Login to the returns portal and follow the steps to completion.

3. An email will be sent to you with returns address. 

All return postage costs are at your own expense, unless the item arrives not as ordered, damaged or is deemed faulty. Any returned items are the buyers responsibility until we receive them. We are not responsible for any returned items that are lost in transit. We recommend that you secure tracking and/or insurance for the items you are returning and keep proof of postage.



Returns Policy applicable to orders made prior to 01 October 2021

RETURN POLICY

If you change your mind for any reason, you are welcome to return it back to us within 30 days of receiving it. Item/s must be returned in original condition, unworn, unaltered, unwashed and with their tags attached. If merchandise is returned despite these conditions your return will be sent back to you at an additional charge. All products are subject to the below. 

FULL PRICE ITEMS

Items purchased at full price are eligible for a refund.

 

SALE ITEMS

Items purchased on sale are eligible for store credit only unless deemed faulty. 

 

ITEMS BOUGHT DURING A PROMOTION

Full price items bought during a promotional sale are eligible for a full refund. For more information about a promotional sale, please visit terms and conditions.