Frequently Asked Questions

Do I need to set up an account to place an order?

I’ve forgotten my password, what should I do?

Can I use multiple discount codes?

Do Ginia ship internationally?

Do I need to pay International Tax Charges

Do you offer free shipping?

When can I expect my items to arrive?

There is a problem with my delivery – what do I do?

Can I choose a delivery address that’s different to where I live?

How do I return an item?

Can I return sale items?

Can I change or amend an order once it has been placed?

Are delivery charges refundable?

Where can I find information about sizing?

How should I wash and dry my GINIA garments?