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Returns

Please carefully review our returns policy below before submitting a Return Request. Please note that returns sent back without approval through the returns portal cannot be accepted and will be returned to sender. 

 

 

1. EXCHANGE POLICY

1.1 In the event that you have ordered the wrong size, GINIA will exchange goods for a different size subject to availability and payment of the delivery costs of the exchanged goods. Please submit an exchange request via the form before returning any goods to ensure GINIA has your size in stock. 

1.2 If you are unsure and need assistance, please send any size or fit questions to Customer Service via the contact form. We are always happy to help with fitting and size enquiries. Our exchange policy does not cover returns for try ons, however if you want to exchange for an equal or higher value item, we will gladly assist. 

1.3 If you wish to exchange an item you have 30 days from purchase of the goods to do so. To process an exchange, please submit an exchange request form. Once contact is made and an authorisation has been approved, the item must be sent back within 7 days of the authorisation. Return or exchange mailing costs are to be covered by the customer. 

 

2. RETURNS POLICY

GINIA may provide a full refund for any garments bought from the GINIA website at http://www.giniartw.com subject to certain conditions.

2.1 If you do not believe the goods match the description on the Website or if you have identified a fault or defect with the goods, you may return them within 30 days of purchase for a full refund. Please be as specific as possible to ensure we are able to fully understand the fault. 

2.2 Please provide proof of purchase of the goods from the Website; and

2.3 Send the goods to GINIA in their original condition (without being worn, altered or washed), with the swing tags still attached.

2.4 If goods are returned outside the policy (i.e. outside of 30 days of purchase) they may not be refunded and GINIA will notify you if this is the case. You will be asked if you want the goods to be sent back to you, but you will be responsible for any delivery costs. 

2.5 If you bought your goods from a stockist, retailer or from somewhere other than the GINIA website, you will need to seek a refund from that stockist, retailer or supplier directly.

2.6 Goods purchased from the Website come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality.

SALE ITEMS

2.8 Sale items are final and cannot be returned for a refund, exchange or store credit, other than in the event of them being faulty. Sale items are marked with SALE or FINAL SALE. Please refer to our size guide to ensure correct sizing is selected.  

Miscellaneous

Any disputes over goods supplied from the Website are governed solely by these terms and the laws of New South Wales, excluding its choice of law rules. By purchasing these goods, you irrevocably submit to the exclusive jurisdiction of the courts situated, and with jurisdiction, in New South Wales.

HOW TO RETURN AN ITEM

1. Ensure your return meets the return policy.

2. Login to the returns portal and follow the steps to completion.

3. An email will be sent to you from our customer care team with a return address and further instructions. 
4. All return postage costs are at your own expense, unless the item arrives not as ordered, damaged or is deemed faulty. Any returned items are the buyers responsibility until we receive them. We are not responsible for any returned items that are lost in transit. We recommend that you secure tracking and/or insurance for the items you are returning and keep proof of postage.

FAQ's

Items purchased on sale are considered final and are not eligible for return or exchange.

Yes, Ginia ship internationally. For customers in USA or Canada please visit us.giniartw.com

All international orders may be subject to duties and taxes. The limits for duty-free packages are established by your local customs authorities.

Duties and taxes are the responsibility of the customer and we recommend you please check your local customs website for estimated costs.

You can shop at GINIA without creating an account. However, register with us and you'll be able to enjoy the following benefits:

1) Be the first to know about upcoming sales, special events and competitions

2) Review past purchases

3) Request a return or exchange directly from your account

4) Add items and products you love to your Wish List

5) Preview our new collections

To reset your password, follow the forgotten password instructions on the SIGN IN page.

Unfortunately multiple discount codes cannot be used in conjunction with each other. If you require assistance with applying discounts to your order please get in touch with us through our contact page.

AUSTRALIA

Ginia offers complimentary shipping for orders over $150 in Australia. Orders under $150 will be charged a flat rate of $10. 

INTERNATIONAL

Ginia offers complimentary shipping for orders over $300 for the rest of the world. Orders under $300 will be charged a flat rate of $25. 

AUSTRALIA

- Standard shipping: 3-5 business days / Rural 5 - 10 business days

- Express shipping: 1-3 business days / Rural 3-5 business days

All domestic orders are shipped via Australia Post. Please allow 48 hours for your order to be processed.

INTERNATIONAL

- For international deliveries, please allow 5 – 10 business days to receive your order.

*We do our best to ensure the timely delivery of all orders, please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, your order can arrive outside of the estimated timeframe.

Should your order not have arrived in the expected time frame, be incorrect, arrived damaged, or for any other concerns relating to your order, please contact us via our contact page.

We are able to deliver to an alternative address as long as both are in the same country. You will be able to specify the preferred delivery address during checkout.

Not all our intimate apparel are machine washable due to delicate fabric, laces and embellishments. GINIA uses the finest silk fabrics and finishes in the making of its garments. Always read the care instructions on the tag inside your garment carefully.

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